Episode 7: Introducing Patient-Centred Care & How to Measure It

In this episode, Dr. Maria Santana,  Assistant Research Professor at the University of Calgary, will provide an introduction to the concept of patient-centred care, why it’s important, and how to measure it.

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Release Date: April 28, 2016
Duration : 15:28


maria_santanaMaria J. Santana

Dr. Maria Santana is the Associate Director for the SPOR Methods Support & Development Platform, as well as the Methods Hub.  She is an Assistant Research Professor at the University of Calgary, in the Department of Community Health Sciences, and is also a member of the W21C Research and Innovation Centre and the O’Brien Institute of Public Health.

Dr. Santana completed a degree in Pharmacy and a Master’s in Pharmaceutical Technology at University of La Laguna in Spain. After completing her Master’s degree, she pursued  a  Clinical Pharmacy Degree at the School of Pharmacy at the University of London, UK and received her PhD in Clinical Epidemiology from the University of Alberta.

Dr. Santana is a patient-reported outcome measures methodologist. The adoption of patient-reported outcome measures as standard practice at the University of Alberta Hospital lung transplant clinics is an outcome of her doctoral research. Current research interests include patient-centered care, patient engagement, transitions of care, the practice of Iyengar yoga for chronically ill individuals, and quality of care.

References

  1. Veatch, R. (2009). Patient heal thyself. New York: Oxford UP.
  2. Topol, E. (2015). The patient will see you now: the future of medicine is in your hands. Basic Books.
  3. Institute of Medicine (US). Committee on Quality of Health Care in America. (2001). Crossing the quality chasm: A new health system for the 21st century. National Academy Press.
  4. De Silva, D. (2014). Helping measure person-centred care: a review of evidence about commonly used approaches and tools used to help measure person-centred care. London: The Health Foundation.
  5. King, S., Rosenbaum, P. L., & King, G. (1995). The Measure of Processes of Care (MPOC): a means to assess family-centred behaviours of health care providers. Neurodevelopmental Clinical Research Unit, McMaster University.
  6. Zill, J. M., Christalle, E., Müller, E., Härter, M., Dirmaier, J., & Scholl, I. (2014). Measurement of physician-patient communication—a systematic review. PLoS one, 9(12), e112637.
  7. Santana, M. J., & Feeny, D. H. (2009). Using the health utilities index in routine clinical care: Process, feasibility, and acceptability: A randomized controlled trial. Patient, 2, 159–167. Patient, 2, 159–167.
  8. Santana, M. J., Feeny, D., Johnson, J. A., et al. (2010). Assessing the use of health-related quality of life measures in the routine clinical care of lung-transplant patients. Quality Life Research, 19, 371–379.
  9. Santana, M. J., & Feeny, D. (2013). Framework to assess the effects of using patient-reported outcome measures in chronic care management. Quality Life Research, 9(3), 371–379.
  10. Snyder, C. F., Aaronson, N. K., Choucair, A. K., et al. (2012). Implementing patient-reported outcomes assessment in clinical practice: A review of the options and considerations. Quality Life Research, 21, 1305–1314.